The Company has registered with the Data Protection Office of Guernsey (Registration number 012555).
Below you will find information on the following:
- Collection of your personal information
- How we collect and process information
- How we use the information we collect
- Who we may disclose information to and when
- How you may check on information we have collected
- Third parties access to your personal information
- Consent to our use of your personal information
- Consent to our review of your personal information
- Security of information
- No use of the Service by minors
- Transfer of information outside the country
- Change of control of the website
- Legal disclaimer for events out of our control
1. Collection of Information
We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, credit card information, home or other physical address, email address, phone number or other contact information to be “Personal Information”. You may be asked to provide Personal Information when you register for any Account with us or otherwise use the Service. The Personal Information that we collect may include information such as: contact information (including telephone number), shipping information, billing information, transaction history, website usage preferences, and feedback and communication regarding the Service. This information is held by us on servers based in Alderney or Guernsey and elsewhere from time to time. In addition, when you interact with the Service, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used which are essential for the provision of and the quality of the Service. We do not collect Personal Information about you on the Service without your knowledge.
2. How we Collect and Process data
We may automatically collect certain data as discussed above and receive Personal Information about you where you provide such information through the Service or other communications and interactions with the Company. We may also receive Personal Information from online vendors and service providers that refer you to the Service, and from customer lists lawfully acquired from third party vendors. In addition, we may engage the services of third-party service providers to provide technical support, process your online transactions and maintain your online Accounts. We will have access to any information you provide to such vendors, service providers and third-party e-commerce services and we will use the Personal Information as set out in section 3 below. This information may be disclosed only to our staff and to third parties involved in the completion of your transactions or in support of your use of the Service as set out in section 3 below. We take steps to ensure that our arrangements with third party service providers and online vendors protect your privacy.
3. Use of Information
From time to time We may provide information that We have gathered about you to Our customer service agencies for research and analysis purposes so that We can monitor and improve the services We provide. We may contact you by post, e-mail or telephone to ask you for your feedback, promotional offers and/or comments on Our services. If you do not want to be contacted for your views, please let Our customer services department know. Please be informed that all calls are recorded for quality and training purposes.
4. Disclosures excluded
We may disclose your Personal Information to the Alderney Gambling Control Commission or any other relevant legal body with appropriate authority if required to do so by law, or if we believe in good faith that such action is necessary to: (1) comply with any legal process served on us, the Website or the Service; (2) protect and defend our rights or property; or (3) act to protect the personal safety of users of the Service or the public. If, in our sole determination, you are found to have cheated or attempted to defraud the Company or any other user of the Service in any way including but not limited to game manipulation or payment fraud, or if we suspect you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), we reserve the right to share this information (together with your identity) with other online gaming sites, banks, credit card companies, and appropriate agencies.
5. Access and contact
You may “opt out” of receiving any promotional communications by choosing to opt out where such option is made available on the Website or the Service or in an email you receive from us. To opt out from receiving email, click here. Should you wish to confirm the accuracy of the Personal Information we have collected about you, or would like to update your Personal Information or delete your Personal Information, then while you are using the Service, you are able to do so by clicking on the ‘Options’ button and then on the ‘Registration’ button. Should you have any complaint regarding our use of your Personal Information, then you should make contact by clicking on the Contact Us tab in the My Accounts section of the Website, or send an email to firstname.lastname@example.org. If you request us to change any information you have provided to us or mark any information to prohibit future use, then we shall do so on the premise that you provide evidence that we may reasonably require for such changes.
6. Third Party Practices
7. Consent to Use of Electronic Payment Processors
8. Consent to Security Review
We understand the importance of information security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in a password-protected database residing within our secure network behind active state-of-the-art firewall software. The Website supports SSL Version 3 with 128 bit encryption. We take steps to ensure our agents, affiliates and suppliers also employ adequate levels of security.
11. Protection of Children
The Service is not intended for or directed to persons under the age of 18. Any person who provides their information to us through any part of the Service represents to us that they are 18 years of age or older. It is our policy to endorse the UK’s Protection of Children Act 1999 and to use our best efforts to comply with that Act. This may involve us having to access and verify your Personal Information. If we become aware that a minor has attempted to or has submitted personal information via the online site, we will not accept this information and will take steps to remove such information from our records.
12. International Transfers
Personal Information collected on the Service may be stored and processed in any country in which we or our affiliates, suppliers or agents maintain facilities, and by using the Service, you consent to any transfer of information outside of your country (including to third countries which may not have been assessed as having adequate privacy laws). Nevertheless, we take steps to ensure that our affiliates, agents and suppliers comply with our standards of privacy regardless of their location.
13. Bankruptcy or Change of control
If we should ever file for bankruptcy or be acquired by a third party, merge with a third party, sell all or part of our assets, or otherwise transfer substantially all of our relevant assets to a third party, we are entitled to share the Personal Information and all other information you have provided through the Service to potential and subsequent business and merger partners.
14. Legal Disclaimer
The Service operates “AS IS” and “AS AVAILABLE,” without liability of any kind. We are not responsible for events beyond our direct control. Because of the complex and constantly changing nature of our technology and business, we cannot guarantee nor do we represent that there will be error-free performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of Personal Information.
16. Physical Address
Daub Alderney Ltd, Inchalla, Le Val, Alderney, Channel Islands, GY9 3UL